STCCargo Refund Policy

We want you to have the best experience with our services. If you find yourself in a situation where you need to request a refund, please review the following guidelines:

Eligibility for Refunds

We offer refunds under the following circumstances:

• Item damaged during transit
• Incorrect item received

Refund Process

If you believe you're eligible for a refund, please follow these steps:

1. Contact our customer support within 7 days of receiving your order.
2. Provide detailed information about the issue and any supporting evidence.
3. Our team will review your request and notify you of the decision.
4. If approved, the refund will be processed using the original payment method.

Exceptions

Please note that some items are non-refundable:

• Items damaged due to mishandling after delivery
• Items returned without prior approval
• Items returned after the specified timeframe

For any questions or concerns about our refund policy, please contact us at info@stccargo.com.